Frequently Asked Questions

Read our FAQ before sending us a message

Free shipping and handling.

Credit and debit cards Visa, Mastercard, American Express, Apple Pay / Google Pay, Stripe

Five business days in the peninsula and national territory. To consult in European territory.

Once you have successfully completed your order, you will receive an order confirmation by email, containing the items you have selected, your postal and delivery address and the selected payment method.

If you do not receive it, unfortunately something has gone wrong with your order. Simply place the order again, preferably with a different payment method.

If you are charged for the purchase amount, please contact customer service via a ticket to solve the problem as soon as possible.

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    Cosmetic essentials are those products used to keep the skin clean, hydrated and protected. Or Vivant essentials include toner, moisturizer and sunscreen.